FAQ
Please refer to the FAQ below for general questions that have been asked. If your question isn't answered here please do get in touch with me.
Can I use my GlamStick every day?
Whilst there's nothing to stop you from doing so, please do understand that GlamSticks are bespoke, hand-crafted designer items and, as such, require particular care and attention in their use. They are designed for occasional use and should not replace your existing mobility support aid(s) for general, everyday activities.
How sturdy are your GlamSticks?
All crutches are NHS standard and can support 125KG (275 lbs, or 19.5 stones). The crutches are very good quality and British made; they are reconditioned to "as new" standard with very minimal use before I transform them into GlamSticks! Doing it this way helps to keep costs down and it is of course far better and far "greener" to recycle whatever and whenever we can!
The folding sticks do not, of course, have the same strength as a one-piece stick and you should therefore be careful in using a folding stick if your support aid needs to be able to carry your full weight. This is a basic limitation of any multi-part item and is not a reflection of any additional work done by GlamSticks.
Are the GlamSticks adjustable?
I fix the GlamStick to the required height, which you choose from the drop-down list at the point of purchase. Once it set the GlamStick is no longer adjustable, so please choose the height you would like carefully.
Do you do walking sticks?
Yes, I do folding GlamSticks, wooden GlamSticks and aluminium GlamSticks which can all be fixed to the required height.
As indicated above, please do be aware that folding sticks do not, of course, have the same strength as a one-piece stick and you should therefore be careful in using a folding stick if your support aid needs to be able to carry your full weight. This is a basic limitation of any multi-part item and is not a reflection of any additional work done by GlamSticks.
Are GlamSticks under guarantee?
I cannot refund your money if you simply don't like the stick as each one is made to order. If the GlamStick is faulty then I will offer a refund or a replacement GlamStick upon return of the faulty GlamStick. The GlamSticks are designed to be accessories and more care should be taken with them than would be with an undecorated stick although I do try to make the decoration on the GlamSticks as robust as possible.
What about postage?
All prices shown on the website includes postage! The price you see is the total price that you pay!
How do I work out the right length of stick for me?
Measure from the top of the crutch handle or top of walking stick to the ground, in inches. Bear in mind that if the GlamStick is for a special occasion then you may be wearing heels which you may want to take into account when doing the measurement.
Note please! To measure for the correct height, ensure that the intended user is standing in their usual footwear of choice with their hands at their sides. The measurement should be taken from between the floor to their wrist bone.
Can you do a design that I want?
If it is feasible then I will do my utmost to fulfill your design needs!
I want to order a GlamStick but there isn't an option for a different colour/stle? What do I do?
Just email me with the details and we'll take it from there!
Are all GlamSticks unique?
As each GlamStick is individually crafted there will never be two GlamSticks that are exactly the same. The designs in the gallery are for illustrative purposes only and finished products may vary.
I don't usePaypal; are there any other methods of payment?
If you email me you can either do a bank transfer or send a cheque.
Is there anywhere I can find reviews from previous buyers?
Yes, have a look at the feedback I have got on the Gallery page.
Can I request a specific style of crutch/walking stick or handle?
Yes, I can usually get ergonomic crutches and walking sticks and Derby handles on request but you need to email me to check stock and prices.
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